Orders are shipping from Vilnius, Lithuania (EU) within 24 hours of purchase, except if specified otherwise. We ship your orders from Monday to Friday.
Free delivery applies to orders over €300.
Worldwide shipping to European countries/rest of the world:
- FedEx Economy: €20, d
elivery time: 2-7* working days**
- FedEx Priority: €30,
delivery time: 1-3 working days**
*Delivery times are estimated and may vary by destination. Once your order is shipped, we will send you the tracking number.
**Duties and taxes are excluded.
Shipping in Estonia, Latvia, Lithuania: delivery is available via the selected parcel locker for €3 or by courier for €5. Free delivery applies to orders over €170.
During peak seasons or high-demand periods, order shipments may experience delays of up to 5 additional business days.
Please note that some of our items are PRE-ORDER. The production of PRE-ORDER items may take up to 14 working days.
Returns:
Returns and exchanges are accepted within 30 days of receiving the item. If you want to return something, just email us at info@salanida.com. If 30 days have gone by since your items were received, unfortunately, we can’t offer you a refund or exchange. To be eligible for a refund, the goods must be labeled, unworn, unwashed, unaltered, and in the same condition as when you received them. Returns that are unlabelled, de-labelled, damaged, soiled, or altered may not be accepted and may be returned to you at your expense. To complete your return, we require a receipt or proof of purchase.
Shipping Returns:
We do not offer a free returns service, all return shipping costs are at the customer's expense. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with the tracking number as proof that the package was sent. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to you at your expense.
In case of a return please contact - info@salanida.com
Ship your return to:
UAB Kopakopa, SALANIDA studio
Vytenio st. 14, Vilnius 03111 Lithuania
+37064521212
info@salanida.com
Damaged or lost packages:
Contact us if the package arrives to you damaged, please snap a few photos of it and send us an email with the documentation. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. If your package has been lost in transit, please contact us right away at info@salanida.com.
Prices:
All prices are displayed in Euros (EUR) and include Lithuanian VAT of 21%. Please note that depending on your order and country, on receipt of your order, you will be liable to pay local import charges (customs duty, sales tax).
Custom and sales taxes:
Please note that depending on your order and country, on receipt of your order you will be liable to pay local import charges (customs duty, sales tax). Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. The refusal of payment of such fees causes a full cancellation of the order. Transportation costs and customs clearance costs associated with a cancellation will be deducted from the amount refunded to you.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact us via email at
info@salanida.com.
Our exchange policy is valid for 30 days from the date of receiving your order. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for an exchange, the item must have its original tags attached, be unworn, unwashed, and unaltered, and remain in the same condition as when you received it. Items sent back to us without tags, with removed tags, damaged, stained, or altered may not be accepted and could be returned to you at your expense. To request an exchange, please provide a receipt or proof of purchase.
Before sending your order for an exchange, please complete the RETURN FORM located on the back of your order slip (included in your package) and specify the desired exchange details.
Once your exchange request is confirmed, please send your item to:
UAB Kopakopa
SALANIDA studio
Vytenio St. 14, Vilnius 03111, Lithuania
+37064521212
Refunds:
As soon the return has been received and inspected, a refund will be issued automatically within 10 working days to your credit card or original method of payment less any taxes or import duties incurred. The original shipping charges will not be refunded.
Non-returned or non-exchangeable items:
Gift cards
SAMPLE sale items
Custom items
Damaged items
If you have any further questions please contact us at info@salanida.com
