Some items are made upon order in our studio in Lithuania. Usually it takes 2-5 working days to knit your order, see item description for more details. It might take a little longer during high season. We work our hardest to get your order as quickly as possible.
If you want to return something, just email us at firstname.lastname@example.org. Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unworn, unwashed and unaltered and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Items must be returned to the following address:
Contact us if the package arrives to you damaged, please snap a few photos of it and send us an email with the documentation. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. If your package has been lost in transit, please contact us right away at email@example.com.
Please note that depending on your order and country, on receipt of your order you will be liable to pay local import charges (customs duty, sales tax). Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: UAB Kopakopa, SALANIDA studio, Tomo str. 10, Klaipeda 91247, Lithuania.
As soon as we have received and accepted the return, all successfully returned items will be credited automatically to your credit card or original method of payment less any taxes or import duties incurred. The original shipping charges will not be refunded.
We carefully select the highest quality natural yarns from which knitted products are warm, soft and itch-free. We mainly work with natural yarns which sometimes are prone to pilling. It is not a fault of a garment and can be easily resolved by using a wool comb. It is important that you take good care of your SALANIDA sweater so it takes good care back of you.
KNITWEAR CARE INSTRUCTIONS:
We recommend to dry clean your woollen garments or carefully wash by hand in cold water.
If washing by hand, soak for 5-10 minutes. Wash gently and rinse - don’t rub.
Wash knits separately using a mild shampoo or wool-friendly detergent.
Excess water should be squeezed out using a towel.
Lay the garment on a flat surface, gently pulling into shape as it dries.
Never wring and do not tumble dry - wool stretches easily.
It is best to store knitted garments folded so they stay in shape.